Return & Refund Policy

🔹 Exchange & Order Modifications

Can I change my order after placing it?

• Orders cannot be changed after placement due to our quick processing system.

• However, you can cancel your order within 3 hours of purchase and place a new one.

Can I cancel my order?

• Yes, orders can be canceled within 3 hours after purchase.

• After this timeframe, your order is sent to production and cannot be modified.

• There is no cancellation fee.

🔹 Return & Refund Policy

How long do I have to request a return or refund?

• You have 7 days after delivery to request a return or refund.

• After this period, we consider the order as accepted, and no further reimbursement may be provided.

Who pays for return shipping?

• Customers pay for return shipping unless:

✅ The item is defective or damaged upon arrival.

✅ The item is incorrect or differs from the description.

• If the issue is our fault, we will cover the return shipping cost.

When am I eligible for a refund?

We provide refunds under the following conditions:

✅ The product is defective or damaged upon arrival.

✅ The wrong item, size, or material was sent.

✅ The product does not match the description.

✅ The item was not delivered within 30 days.

❌ We do not accept refunds for:

• Items that have been worn, washed, or altered.

• Products returned without original tags or packaging.

• Orders where the customer provided incorrect shipping information.

• Change of mind or personal preference.

What proof is required for a refund?

• Proof of purchase (order number, receipt).

• Photos of defective/damaged items.

• Screenshots of previous email communication with our support team.

How do I request a refund?

1️⃣ Send a refund request to cs@Justvero.com within 7 days of receiving your order.

2️⃣ Attach the required proof.

3️⃣ Our support team will review your request within 2-3 business days.

🔹 Return Process

Where should I send my return?

• The return address varies depending on the product and location.

• Do NOT return your item without prior confirmation, as it may get lost.

• Contact cs@Justvero.com for return instructions.

How long will it take to process my refund?

• Refunds are processed within 7 business days of receiving the returned item.

• Depending on your bank, the funds may take 5-7 additional business days to reflect in your account.

What if I haven’t received my refund?

• First, check your bank account again.

• Contact your bank or credit card company for processing delays.

• If you still haven’t received it after 15 business days, contact cs@Justvero.com.

🔹 Important Notes

✔ Refund requests must be submitted within 7 days after receiving your order.

✔ Customers must contact customer service before returning an item to avoid lost packages.

✔ Refunds will be issued only after approval from our support team.

⚡ Why Choose Justvero.com?

✅ Top-quality products – Designed for true fans.

✅ Reliable customer service – Our team is always ready to help.

✅ Fair return policy – We prioritize customer satisfaction.

📩 Customer Support Email: cs@Justvero.com

📍 Website: www.Justvero.com

Shipping Policy

 

📩 Customer Support Email: cs@Justvero.com

📍 Website: www.Justvero.com

1. Production & Shipping Time

At Justvero.com, we are committed to creating high-quality products and ensuring fast, reliable shipping.

⏳ Production Time

• 3 - 5 business days for order processing and production.

• Tracking numbers will be provided after production is complete.

• Processing time may be extended during peak seasons and holidays.

🚚 Shipping Methods & Estimated Delivery Time

Shipping Method	Carrier	Estimated Delivery Time		Availability
Standard Shipping	YunExpress, USPS	10 - 15 days		Worldwide
Fast Shipping	YunExpress, DHL	6 - 10 days		US Only
Express Shipping	FedEx, DHL	2 - 5 days		US Only

✔ Total estimated delivery time = Production time (3-5 business days) + Shipping time.

✔ Some remote areas such as Alaska, Hawaii, or military bases (APO/FPO) may have longer shipping times.

2. Shipping Coverage

We ship to over 200 countries, including:

🇺🇸 United States, Canada, Australia, New Zealand, United Kingdom, France, Germany, Netherlands, Switzerland, Poland, Mexico, Brazil, UAE, South Africa, and more.

🚫 We do NOT ship to: Military bases (APO/FPO), Iran, Cuba, North Korea, Syria.

3. Order Tracking

• Once your order is shipped, you will receive a Shipping Confirmation email with a tracking number.

• Tracking numbers may take 5-7 business days to be updated in the system.

• Track your order here: https://17track.net. or https://justvero.com/apps/trackingmore

4. Return & Refund Policy

We are committed to providing high-quality products. If you are not completely satisfied, you may request a return or refund under the following conditions:

✅ Eligible for Returns & Refunds

• The product is defective or damaged upon arrival.

• The product differs significantly from the description.

• The order is not delivered within 30 days from the shipping date.

⛔ Not Eligible for Returns & Refunds

• The customer provided an incorrect or incomplete address.

• The customer refuses to accept the package.

• The package was attempted for delivery multiple times but was not received.

• The customer changed their mind after receiving the product.

🔹 To request a return or refund, please contact us at cs@Justvero.com within 7 days of receiving your order.

5. Taxes & Customs Duties

• Some international orders may be subject to import taxes or customs duties, depending on the country’s regulations.

• Customers are responsible for paying any applicable customs fees or taxes.

• If a package is rejected by the customer due to customs fees, we will NOT issue a refund.

6. Order Modification & Cancellation

• You may modify or cancel your order within 24 hours of placing it.

• After 24 hours, orders will be processed, and modifications will not be possible.

• For any changes, please contact cs@Justvero.com as soon as possible.

⚡ Why Shop at Justvero.com?

✅ High-quality products – Designed and crafted with care.

✅ 24/7 customer support – Our team is always ready to assist you.

✅ Guaranteed delivery – If your order is not delivered within 30 days, we will resend or refund your purchase.

📩 Customer Support Email: cs@Justvero.com

📍 Website: www.Justvero.com