Return & Refund Policy

🔹 Exchange & Order Modifications

Can I change my order after placing it?

• Orders cannot be changed after placement due to our quick processing system.

• However, you can cancel your order within 3 hours of purchase and place a new one.

Can I cancel my order?

• Yes, orders can be canceled within 3 hours after purchase.

• After this timeframe, your order is sent to production and cannot be modified.

• There is no cancellation fee.

🔹 Return & Refund Policy

How long do I have to request a return or refund?

• You have 7 days after delivery to request a return or refund.

• After this period, we consider the order as accepted, and no further reimbursement may be provided.

Who pays for return shipping?

• Customers pay for return shipping unless:

✅ The item is defective or damaged upon arrival.

✅ The item is incorrect or differs from the description.

• If the issue is our fault, we will cover the return shipping cost.

When am I eligible for a refund?

We provide refunds under the following conditions:

✅ The product is defective or damaged upon arrival.

✅ The wrong item, size, or material was sent.

✅ The product does not match the description.

✅ The item was not delivered within 30 days.

❌ We do not accept refunds for:

• Items that have been worn, washed, or altered.

• Products returned without original tags or packaging.

• Orders where the customer provided incorrect shipping information.

• Change of mind or personal preference.

What proof is required for a refund?

• Proof of purchase (order number, receipt).

• Photos of defective/damaged items.

• Screenshots of previous email communication with our support team.

How do I request a refund?

1️⃣ Send a refund request to cs@Justvero.com within 7 days of receiving your order.

2️⃣ Attach the required proof.

3️⃣ Our support team will review your request within 2-3 business days.

🔹 Return Process

Where should I send my return?

• The return address varies depending on the product and location.

• Do NOT return your item without prior confirmation, as it may get lost.

• Contact cs@Justvero.com for return instructions.

How long will it take to process my refund?

• Refunds are processed within 7 business days of receiving the returned item.

• Depending on your bank, the funds may take 5-7 additional business days to reflect in your account.

What if I haven’t received my refund?

• First, check your bank account again.

• Contact your bank or credit card company for processing delays.

• If you still haven’t received it after 15 business days, contact cs@Justvero.com.

🔹 Important Notes

✔ Refund requests must be submitted within 7 days after receiving your order.

✔ Customers must contact customer service before returning an item to avoid lost packages.

✔ Refunds will be issued only after approval from our support team.

⚡ Why Choose Justvero.com?

✅ Top-quality products – Designed for true fans.

✅ Reliable customer service – Our team is always ready to help.

✅ Fair return policy – We prioritize customer satisfaction.

📩 Customer Support Email: cs@Justvero.com

📍 Website: www.Justvero.com