Returns & Refunds Policy

Last updated: September 2026

At Justvero, every watch strap is individually made to order based on the specifications you select, including leather, color, lug width, buckle width, length, style, end shape, and personalization where applicable.

Because each strap is made specifically for your order rather than taken from ready-made stock, we do not accept returns, exchanges, or refunds for change of mind or incorrectly selected specifications. However, if we make a mistake or your product has a genuine manufacturing defect, we will make it right.
* Slight variations in leather grain, pattern and tone from product photos are natural characteristics, not defects, and are not grounds for return.

Made-to-Order Products

Please review all specifications carefully before placing your order.

We cannot accept returns, exchanges, or refunds when the product has been made correctly according to the specifications selected or provided by the customer, including:

Incorrectly selected lug width, buckle width, length, size, style, leather, color, or other options.
Change of mind or personal preference.
Personalized products, including names, initials, or other engraving.
Custom measurements, curved ends, special constructions, or other customer-requested specifications.

If you are unsure about sizing or any option, please contact us before ordering. We are happy to help you determine the appropriate specifications for your watch and wrist.

This restriction does not apply if the product is defective or Justvero made it differently from your confirmed order.

Manufacturing Defects or Incorrect Products

If your product has a genuine manufacturing defect or was made differently from the specifications confirmed in your order, please contact us within 30 days of delivery.

Examples include:

Incorrect size or specifications caused by Justvero.
Incorrect leather, color, style, or configuration.
Defective stitching, edge finishing, hardware, or construction.
Other workmanship defects that materially affect the quality or intended use of the product.

Please provide your order number and clear photographs or video showing the issue.

Once the issue is confirmed, our first priority is to correct the order through repair, remake, or replacement at no additional cost.

If we are unable to provide a conforming replacement or otherwise resolve a confirmed defect within a reasonable period, we will issue an appropriate refund to the original payment method.

If a physical return is required due to a confirmed Justvero error, we will provide return instructions and cover the approved return-shipping cost.

Please do not send any item back without contacting us and receiving return instructions first.

Natural Leather & Handmade Characteristics

Leather is a natural material, and no two pieces are exactly alike. Natural variations in grain, scale pattern, pores, markings, texture, and shade are part of the character of genuine leather.

Hand-finished leather, including Patina and other artisanal finishes, may also show subtle variations from one piece to another.

Product photography, studio lighting, ambient light, and screen settings may affect how colors appear.

Reasonable variations resulting from natural materials or handmade production are not considered manufacturing defects.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Because every Justvero strap is made to order, production may begin shortly after your order is placed.

We will gladly accommodate changes or cancellations if production has not yet begun. Once materials have been cut, personalization has started, or your order has entered production, changes or cancellations may no longer be possible.

If you contact us after production has begun, we will still review the situation and assist where reasonably possible.

Damaged in Transit

If your order arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide:

Your order number.
Clear photographs of the damaged product.
Photographs of the shipping packaging and shipping label where relevant.

Once the shipping damage is verified, we will arrange an appropriate resolution, which may include a remake or replacement at no additional cost.

Lost or Undelivered Packages

International shipments may occasionally be delayed by customs processing, carrier delays, weather, or other circumstances outside our direct control. A delayed shipment is not automatically considered lost.

If tracking has not updated for an unusual period or your order has not arrived within the expected delivery window, please contact us. We will investigate the shipment with the carrier or shipping partner.

If the shipment is confirmed lost, we will provide an appropriate resolution, which may include reshipping the order or issuing a refund where appropriate.

How to Report a Problem

Contact us at cs@justvero.com and provide your order number.
Describe the issue clearly.
For product-related claims, include clear photographs or video showing the issue.
For shipping damage, include photographs of the packaging and shipping label where available.
Wait for our confirmation and return instructions before sending any item back.

Unauthorized returns may not be accepted or processed.

Return Method

Returns are accepted by mail only.

If a return is authorized, Justvero will provide the appropriate return address and shipping instructions. Please do not send a return to any address without prior approval.

All authorized returns must be sent using a trackable shipping service. After shipping your return, please provide the tracking number to cs@justvero.com so we can monitor and identify your return.

Please retain your shipping receipt and tracking information until your return has been fully processed.

Refunds

When a refund is approved, it will be issued to the original payment method.

Approved refunds are normally processed by Justvero within 3–7 business days. After the refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional time for the funds to appear in your account.

If a physical return is required, the refund will normally be processed after the returned item has been received and inspected.

Return Shipping Costs

When a physical return is required because of a confirmed Justvero manufacturing or fulfillment error, Justvero will provide return instructions and cover the approved return-shipping cost.

Please do not arrange or pay for a return shipment before receiving return instructions from us.