Shipping Policy

Last updated: September 2026

Every Justvero watch strap is made to order and handcrafted in Vietnam. Because each piece is produced according to your selected specifications, production time is separate from shipping transit time.

All orders are shipped from Vietnam using tracked international delivery.

Shipping Fee

We offer a simple flat shipping rate for all destinations we currently serve:

Standard Tracked Shipping — US$7.99 per order

The shipping fee is charged per order, not per item. Ordering multiple eligible items together does not create an additional base shipping charge.

Tracking is included with all shipments.

Production Time

Most Justvero products are individually made to order and require approximately 5–7 business days for production before dispatch.

This allows our craftspeople sufficient time to carefully cut, construct, stitch, finish, inspect, and personalize each piece according to your selected specifications.

Production time is separate from and additional to shipping transit time.

During holidays, peak seasons, or periods of unusually high order volume, production may require a few additional business days.

Shipping Destinations & Estimated Transit Times

Destination	Shipping Fee	Estimated Transit Time	Tracking
United States	US$7.99	10–15 business days	Included
Canada, Europe & United Kingdom	US$7.99	10–20 business days	Included
Australia & New Zealand	US$7.99	10–20 business days	Included
Singapore & Other Supported Destinations	US$7.99	Varies by destination	Included

Transit time begins after production is complete and the order has been dispatched.

Delivery estimates are not guarantees. Actual delivery times may be affected by customs processing, local carrier operations, weather, holidays, peak seasons, remote-area delivery, or other circumstances outside our reasonable control.

If your destination is available at checkout, we currently support shipping to that location.

Order Confirmation & Tracking

After placing your order, you will receive an order confirmation containing your order details and shipping information.

Please review your order specifications and delivery address carefully.

Once your order has been completed and dispatched, we will send you a shipping confirmation email containing your tracking number or tracking link.

Tracking information may require some time to update after the parcel has been handed to the shipping provider.

Customs & Import Duties

Customs requirements vary by destination and shipping service.

For orders shipped to the United States using our standard shipping service, applicable import duties are generally handled as part of the shipping service, and customers are not normally required to pay additional import duties upon delivery.

For other destinations, customs duties, import taxes, or local fees may apply depending on the destination country’s regulations. Where applicable, these charges may be the responsibility of the recipient unless otherwise stated at checkout.

Optional Package Protection

Optional Package Protection may be available in your cart or at checkout for an additional fee.

Package Protection provides additional protection for eligible shipments against covered events such as loss or damage in transit, subject to the applicable protection terms.

Package Protection is optional and is not required to place an order.

Our standard procedures for investigating delayed, lost, or damaged shipments still apply whether or not Package Protection was purchased.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We may be able to update the address before dispatch, but address changes cannot be guaranteed once the order has shipped.

If a package cannot be delivered due to an incorrect or incomplete address, an unavailable recipient, or another delivery issue attributable to the customer, the package may be held or returned to a local carrier facility or overseas return facility.

Where re-delivery is available, additional re-delivery or shipping charges may apply before another delivery attempt can be arranged.

Justvero is not responsible for delays or failed delivery resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Shipments

International tracking may occasionally remain unchanged for several days while a parcel is moving between facilities, countries, or local delivery networks.

A delay or temporary lack of tracking updates does not automatically mean that a shipment is lost.

If your tracking has not updated for an unusual period or your order has not arrived within the expected delivery window, please contact us at cs@justvero.com with your order number.

We will investigate the shipment with our shipping partner and assist you with the appropriate next steps.

Lost Packages

If a shipment is confirmed lost after investigation with our shipping partner, we will work with you to provide an appropriate resolution, which may include reshipping the order at no additional cost or issuing a refund, depending on the circumstances.

Please note that carrier investigations may require additional time before a shipment can be officially confirmed as lost.

Damaged Packages

If your order arrives damaged in transit, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide:

Your order number.
Clear photographs of the damaged product.
Photographs of the shipping packaging.
A photograph of the shipping label where available.

Once the shipping damage has been verified, we will arrange an appropriate resolution, which may include a remake or replacement at no additional cost.

Please retain the product and original packaging until the claim has been reviewed.

Tracking Shows Delivered but Package Cannot Be Found

If tracking shows that your package has been delivered but you cannot locate it, please first check:

Around the delivery location.
With household members or neighbors.
With reception, concierge, or building management where applicable.
With the local delivery carrier.

If the package still cannot be located, contact us at cs@justvero.com with your order number and tracking information. We will assist you in reviewing the shipment and opening an inquiry where appropriate.