FAQs

Find answers to common questions about Justvero watch straps, sizing, customization, craftsmanship, shipping, returns, and more.

If you need help choosing the right specifications for your watch, contact us at cs@justvero.com before placing your order.

Orders & Customization

Are Justvero watch straps made to order?

Yes. Every Justvero watch strap is individually made to order and handcrafted in Vietnam.

Your strap is made according to the specifications you select, including lug width, length, leather, profile, stitching, buckle, and other available options.

Because each piece is made specifically for your order, please review your measurements and selections carefully before checkout.

Can I customize my watch strap?

Yes. Most Justvero straps can be customized with options such as lug width, strap length, profile, curved or straight ends, stitching, buckle style, hardware color, and personalized engraving.

Available customization options are shown on each product page.

Can you help me choose the correct size?

Absolutely. If you're unsure about lug width, buckle width, strap length, or compatibility with your watch, contact us at cs@justvero.com before ordering.

Tell us your watch brand and model and, where helpful, include photos or measurements. We'll help you choose the appropriate specifications.

Can I add my name or initials?

Yes. Personalized engraving is available on eligible straps.

Please check all names, initials, and other personalized details carefully before placing your order. Personalized products cannot be returned due to change of mind or customer-submitted errors.

Can I change or cancel my order?

Please contact us as soon as possible at cs@justvero.com.

Because our products are made to order, changes or cancellations are only possible before production has started.

Once leather has been cut, personalization has begun, or production is underway, we may no longer be able to modify or cancel the order.

Craftsmanship & Materials

Where are Justvero straps made?

Every Justvero watch strap is handcrafted in Vietnam.

Each piece is individually cut, constructed, stitched, finished, and inspected before dispatch rather than mass-produced from pre-made inventory.

What materials do you use?

Materials vary by collection and are clearly listed on each product page.

Depending on the design, Justvero straps may feature carefully selected calfskin, exotic leather, and other premium leathers, together with components such as Zermatt leather lining, Velodon reinforcement, stainless-steel hardware, and quick-release spring bars.

Will my leather look exactly like the product photos?

Not exactly. Genuine leather naturally varies from hide to hide.

Grain, pores, markings, texture, scale patterns, and color may differ slightly between individual pieces. Lighting conditions and screen settings can also affect how colors appear.

For exotic leathers in particular, each hide has its own natural scale pattern, making every strap unique.

Reasonable natural variations are characteristics of genuine leather and handcrafted products rather than manufacturing defects.

Will the leather change over time?

Yes. Genuine leather naturally develops character with use and exposure to light, moisture, natural oils, and the surrounding environment.

The degree of patina and color change depends on the type of leather, finish, frequency of wear, and how the strap is cared for.

Sizing & Compatibility

How do I choose the correct lug width?

Lug width is the distance between the inside edges of your watch lugs where the strap attaches.

Measure this distance in millimeters or check the specifications provided by your watch manufacturer.

If you're unsure, contact us before ordering and we'll help you determine the appropriate size.

What strap length should I choose?

The right strap length depends primarily on your wrist circumference, watch size, and preferred fit.

Available lengths and measurements are shown on each product page.

If you're between sizes or unsure which length to choose, contact us before placing your order.

What is the difference between Slim, Padded and Stitchless?

Slim features a clean, unpadded construction for a refined and versatile profile.

Padded adds structure and volume near the watch for a more substantial presence on the wrist.

Stitchless removes visible stitching for an exceptionally clean and minimal appearance.

What is a curved-end strap?

A curved-end strap is shaped near the lugs to follow the contour of the watch case, creating a closer visual transition between the strap and the watch.

Straight ends are the standard configuration unless a curved-end option is selected.

Do Justvero straps include quick-release spring bars?

Quick-release spring bars are included where specified on the product page.

They allow compatible straps to be installed and removed without a traditional spring-bar tool.

Always make sure both spring bars are fully seated and securely engaged before wearing your watch.

Production & Shipping

How long does production take?

Most Justvero products require approximately 5–7 business days for production before dispatch.

Each piece is individually made to order, allowing time for careful cutting, construction, stitching, finishing, personalization, and final inspection.

Production time is separate from shipping transit time.

During holidays, peak seasons, or periods of unusually high order volume, production may require a few additional business days.

How much is shipping?

Standard Tracked Shipping is US$7.99 per order for destinations currently supported by Justvero.

Complimentary Standard Shipping is available on orders of US$150 or more.

The free-shipping threshold is based on the qualifying order subtotal. Tracking is included with all shipments.

How long does shipping take?

Estimated transit times after production are:

United States: 10–15 business days
Canada, Europe & United Kingdom: 10–20 business days
Australia & New Zealand: 10–20 business days
Singapore & other supported destinations: Varies by destination

Transit time begins after production is complete and your order has been dispatched.

Delivery times are estimates rather than guarantees and may be affected by customs processing, local carrier operations, holidays, weather, peak seasons, or other circumstances outside our reasonable control.

Do you ship worldwide?

We ship internationally to the destinations currently available at checkout.

If your country or region appears as an available shipping destination during checkout, we currently support delivery there.

How can I track my order?

Once your order has been completed and dispatched, we'll send you a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take some time to update after the parcel has entered the shipping network.

Will I have to pay customs duties or import taxes?

Customs treatment may vary by destination and shipping service.

Any applicable customs duties, import taxes, fees, or other arrangements will be shown at checkout or communicated before dispatch where required.

What if my package is delayed or lost?

International tracking may occasionally remain unchanged for several days while a parcel moves between facilities, countries, or local delivery networks.

If your order has not arrived within the expected delivery window or tracking has not updated for an unusual period, contact us at cs@justvero.com with your order number.

We will investigate the shipment with our shipping partner. If a shipment is confirmed lost, we will provide an appropriate resolution, which may include reshipping the order at no additional cost or issuing a refund where appropriate.

Returns, Remakes & Refunds

Can I return my watch strap if I change my mind?

Because Justvero straps are made to order according to your selected specifications, we do not accept returns or exchanges for change of mind, personal preference, or incorrectly selected specifications.

This includes customer-selected lug width, length, leather, color, profile, curved-end configuration, buckle options, engraving, and other custom specifications.

If you're unsure about sizing or compatibility, please contact us before ordering.

What if my strap is defective or made incorrectly?

If your product has a manufacturing defect, arrives damaged, or does not match the specifications confirmed in your order, please contact us within 30 days of delivery.

After reviewing the issue, we will provide an appropriate solution, which may include repair, remake, replacement, partial refund, or full refund, depending on the circumstances.

When the issue is confirmed to have been caused by Justvero or our workshop, there is no additional product or restocking charge to you.

Can I exchange my strap for a different size or specification?

Because each strap is made specifically to your selected specifications, we do not offer exchanges for a different size, leather, color, profile, or other customer-selected option.

If we made your strap incorrectly or it has a confirmed manufacturing defect, we will provide an appropriate remedy at no additional product cost to you.

How do I start a return?

Please provide your order number, a clear description of the issue, and photographs or video where relevant.

Approved returns are by mail only. We will provide the appropriate return instructions after reviewing your request.

Please do not send an item back without prior authorization.

When returning an approved item, please use a tracked shipping service and provide us with the tracking number.

Who pays for return shipping?

When a return is required because of a confirmed Justvero manufacturing defect, incorrect item, or other error on our part, Justvero will cover reasonable approved return-shipping costs.

Unauthorized return shipping costs or costs incurred without following our return instructions may not be reimbursed.

How long does a refund take?

Once an approved return has arrived and been inspected, refunds are generally processed within 3–7 business days to the original payment method.

After we issue the refund, your bank or payment provider may require additional time for the funds to appear in your account.

For complete terms and eligibility requirements, please refer to our Return & Refund Policy.

Payments & Support

What currency do you charge in?

All Justvero prices, shipping fees, and refunds are displayed and processed in US Dollars (USD) unless otherwise indicated at checkout.

If your payment method uses another currency, your bank or payment provider may convert the transaction using its applicable exchange rate.

What payment methods do you accept?

We accept the payment methods displayed at checkout.

Available payment methods may vary depending on your country, device, and payment provider.

How can I contact Justvero?

For questions about sizing, compatibility, customization, production, shipping, returns, or an existing order, contact us at:

Email: cs@justvero.com

We typically respond within 24 hours on business days.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.